Privacy policy

This Privacy Policy describes how Fazal Honey Enterprises (PVT).LMD (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from fazalhoney.com.

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services.

1.1 Personal Information

When you use our Website, place an order, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed via secure third-party gateways)

  • CNIC (if required for delivery verification or compliance purposes)

  • Account login details (if you create an account)

1.2 Non-Personal Information

We may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time spent on Website

  • Referring URLs

1.3 Order Information

When you place an order, we collect details necessary to:

  • Process payment

  • Arrange shipment

  • Provide customer support

  • Maintain transaction records

2. How We Use Information

We use the information collected for legitimate business purposes, including:

  • To process and fulfill your orders

  • To confirm transactions and send order updates

  • To provide customer service and respond to inquiries

  • To improve our Website, products, and services

  • To detect and prevent fraud or unauthorized activities

  • To comply with legal and regulatory obligations in Pakistan

  • To send promotional emails, offers, or updates (only if you consent)

We do not sell or rent your personal information to third parties.

3. Cookies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

  • Remember items in your shopping cart

  • Save your preferences

  • Analyze website traffic and usage patterns

  • Improve Website functionality

You may disable cookies in your browser settings. However, certain features of the Website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business efficiently, including:

  • Payment gateways (e.g., bank payment processors, card processors)

  • Courier and logistics companies

  • Website hosting providers

  • Marketing and analytics tools

These third parties are authorized to use your information only as necessary to provide services to us and are obligated to maintain confidentiality and data protection standards.

We are not responsible for the privacy practices of third-party websites linked from our Website.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Misuse

  • Loss or destruction

These measures include secure servers, encrypted payment processing, and restricted internal access to personal data.

While we strive to protect your information, no online transmission or storage system is 100% secure. Therefore, we cannot guarantee absolute security.

6. Customer Rights

As a customer, you have the following rights regarding your personal data:

  • The right to request access to your personal information

  • The right to request correction of inaccurate data

  • The right to request deletion of your personal data (subject to legal obligations)

  • The right to opt out of marketing communications

  • The right to withdraw consent where applicable

To exercise these rights, please contact us using the details provided below.

We may require verification of your identity before processing such requests.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Maintain financial and transaction records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

8. Compliance With Pakistani Law

We operate in accordance with applicable laws and regulations of Pakistan relating to e-commerce, consumer protection, and electronic transactions.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on this page. Continued use of the Website constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Fazal Honey Enterprises (PVT).LMD
Email Address: fazalhoneyenterprises@gmail.com
Contact Number: 03325799737
Address: Main GT Road, Kamra Cantt, District Attock
Website: fazalhoney.com