Shipping policy

This Shipping Policy explains how Fazal Honey Enterprises (PVT).LMD (“we,” “our,” or “us”) processes and delivers orders placed through fazalhoney.com.

We are committed to delivering your orders safely and on time.

1. Shipping Methods Available

We offer the following shipping methods within Pakistan:

  • Cash on Delivery (COD)

  • Standard Courier Delivery

  • Bank Transfer Orders (Prepaid Shipping)

We work with reliable courier partners to ensure safe and secure delivery.

If you require special delivery arrangements, please contact us before placing your order.

2. Order Processing Time

  • Orders are typically processed within [1–3 business days] after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons or promotional periods, processing times may be slightly extended.

You will receive confirmation once your order has been processed and shipped.

3. Delivery Timeframes

Estimated delivery times within Pakistan:

  • Major Cities: [2–4 business days]

  • Remote Areas: [3–7 business days]

Please note:

  • Delivery times are estimates and may vary depending on your location.

  • Delays may occur due to weather conditions, courier service issues, public holidays, or unforeseen circumstances.

We appreciate your patience in such cases.

4. Shipping Costs

Shipping charges are calculated based on:

  • Delivery location

  • Order weight

  • Order value

Shipping costs (if applicable) will be clearly displayed at checkout before payment.

We may offer:

  • Free shipping on every orders

    Promotional free shipping campaigns (if applicable)

Shipping fees are non-refundable unless the return is due to our error.

5. Tracking Information

Once your order is shipped:

  • You will receive a tracking number via SMS or email (if applicable).

  • You can track your order through the courier’s tracking system.

If you do not receive tracking details within the expected timeframe, please contact us at:

Email: fazalhoneyenterprises@gmail.com
Contact Number: 03325799737

6. Delivery Issues and Delays

If you experience delivery issues:

Incorrect Address

  • Customers are responsible for providing accurate shipping details.

  • We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Missed Delivery

  • If you are unavailable at the time of delivery, the courier may attempt redelivery.

  • Re-delivery charges may apply in some cases.

Damaged or Missing Items

If your package arrives damaged or incomplete:

  • Please contact us within 24 hour of delivery.

  • Provide clear photos of the package and product.

  • We will investigate and resolve the issue promptly.

7. International Shipping (If Applicable)

Currently:

☐ We ship within Pakistan only

OR

☐ We offer international shipping to selected countries.

If international shipping is available:

  • Delivery timeframes vary by destination.

  • Customers are responsible for customs duties, taxes, or import fees imposed by their country.

  • International delivery times may be longer due to customs clearance procedures.

Please contact us before placing an international order for specific details.

8. Contact Information

For any shipping-related questions or concerns, please contact:

Fazal Honey Enterprises (PVT).LMD
Email Address: fazalhoneyenterprises@gmail.com
Contact Number: 03325799737
Address: Main GT Road, Kamra Cantt, District Attock
Website: fazalhoney.com

We appreciate your trust in Fazal Honey Enterprises (PVT).LMD) and are committed to providing a smooth and reliable delivery experience.