Refund policy

At Fazal Honey Enterprises (PVT).LMD, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Please read our policy carefully to understand the return and refund process.

Return & Refund Policy

We are committed to providing the highest quality honey and desi ghee. The following terms apply for returns and refunds:

• Applicable only for Honey and Desi Ghee
• Returns and refunds are allowed up to one year after purchase
• Products must be in their original condition and free from damage
• Refunds or exchanges will be processed after inspection and approval

📞 For more information: 03325799737
📧 Email: fazalhoneyenterprises@gmail.com


1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be in its original packaging.

  • The item must not be damaged due to misuse, mishandling, or improper storage.

  • Proof of purchase (order number or receipt) must be provided.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within 4 Business Days from the date of delivery.

Return requests made after this period may not be accepted unless approved under exceptional circumstances.

To initiate a return, please contact us at:

Email Address: fazalhoneyenterprises@gmail.com
Contact Number: 03325799737

3. Refund Process and Timing

Once we receive your returned item:

  1. The product will be inspected to verify eligibility.

  2. Refunds will be processed after inspection and approval.

  3. You will be notified via phone or email regarding the status of your refund.

Approved refunds will be issued through the original payment method or bank transfer (as applicable).

Please allow [Insert 5–10 Business Days or Preferred Timeline] for the refund to reflect in your account, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Options

We offer product exchanges in the following cases:

  • Damaged product received

  • Defective product received

  • Incorrect item delivered

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer:

  • A refund

  • Store credit (if applicable)

To request an exchange, contact us within 4 Business Days of receiving the product.

5. Damaged or Defective Product Handling

If you receive a damaged, defective, or incorrect item:

  • Contact us within 4 Business Days of delivery.

  • Provide clear photos or videos showing the issue.

  • Do not use or dispose of the product before contacting us.

After verification, we will:

  • Arrange a replacement, OR

  • Issue a full refund, including shipping costs (if applicable).

Our goal is to resolve such issues quickly and fairly.

6. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Opened or used consumable products

  • Products damaged due to improper storage

  • Items returned without original packaging

  • Clearance or promotional sale items (if specified)

We clearly mention on the product page if an item is non-returnable.

7. Return Shipping Costs

  • If the return is due to a customer’s change of mind, the customer is responsible for return shipping costs.

  • If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping charges.

Return shipping instructions will be provided after your return request is approved.

8. How to Initiate a Return

To start a return request, please contact:

Email Address: fazalhoneyenterprises@gmail.com
Contact Number: 03325799737
Address: Main GT Road, Kamra Cantt, District Attock

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for return

  • Photos (if applicable)

We value your trust in Fazal Honey Enterprises (PVT).LMD and aim to provide a smooth and transparent return experience.